Frequently Asked Questions
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What happened to the 2020 conference?
Due to national and state regulations related to COVID-19, we postponed our 2020 conference to July 12-14, 2021. Your health and safety are our upmost priorities!
In 2020, we’ve held two Crossroads webinar series—one in June, and the other in October. The topics include:
When is Crossroads 2023?
Crossroads 2023 will be held in-person on June 12-14, 2023.
Where will Crossroads 2023 take place?
Crossroads 2023 will reconvene in Nashville, Tennessee, at the downtown JW Marriott. The event spaces are located on the second floor.
Will Crossroads be held in 2022?
No. Crossroads is held every two years.
How do I register for Crossroads 2023?
Register for the conference online by visiting the Register page. Crossroads accepts all major credit cards.
When does online registration close?
Online registration closes on June 12, 2023.
Can I register on-site at Crossroads 2023?
Yes. The late registration fee is $2,700. Speed Networking is not included in late registration.
What is included in the cost of my registration?
All sessions and panels (excluding the optional $599 Crossroads Academy: Medicaid Intensive) are included in registration. Food and beverages are also included, alongside our special events on Monday and Tuesday night. This includes Monday lunch and snacks (if attending Crossroads Academy: Medicaid Intensive), Opening Night Party access with complimentary transportation, food, and beverages, Tuesday breakfast, snacks, lunch, and Tuesday night hors d’oeuvres, The Extra Mile Award banquet dinner and beverages, and Wednesday breakfast, snacks, and to-go lunch.
Is a group discount available?
Discounts are not available for large groups. If you’re bringing a large team, we recommend sponsorship options that include complimentary registrations.
Can we register multiple attendees from our company on one registration?
No. Attendees must register individually.
When will the conference begin each day?
The conference will begin at 9:00 a.m. CT on Monday, June 12, with the optional Crossroads Academy: Medicaid Intensive. The Opening Night Party will begin at 6:00 p.m. CT. On Tuesday, the conference will begin at 8:00 a.m. CT. On Wednesday, the conference will begin at 8:00 a.m. CT.
When will the conference adjourn?
The conference will end at 1:00 p.m. CT on Wednesday, June 14, 2023.
How can I attend Crossroads Academy: Medicaid Intensive?
Select the Crossroads Academy: Medicaid Intensive session when registering for Crossroads.
Can I only attend Crossroads Academy: Medicaid Intensive and not the full conference?
Can I add Crossroads Academy: Medicaid Intensive after I have registered?
Yes. Log in through the “Already Registered?” link on the registration page using your registration confirmation number. Select “Modify Registration” at the bottom of the page. Click through to the Optional Sessions & Events page (page 4). Select the Crossroads Academy: Medicaid Intensive option. Submit payment to complete the registration modification.
What is Speed Networking, and how can I participate?
Please visit our Speed Networking page for all details. You can request to participate in Speed Networking by selecting “yes” to the Speed Networking question during registration.
How can I edit my Speed Networking participation choice after I have submitted my registration?
Log in through the “Already Registered?” link on the registration page using your registration confirmation number. Select “Modify Registration” at the bottom of the page. Click through to the Speed Networking page (page 3). Make any changes needed to the Speed Networking choices and then submit the registration form.
Are there any other networking opportunities available?
Yes! We have two special events: Opening Night Party and The Extra Mile Award Banquet. Both include plenty of time and space to network with colleagues and conference attendees.
How can I buy guest tickets for special events?
Conference attendees may purchase guest tickets to the Opening Night Party ($100) and The Extra Mile Award Banquet ($120) during registration. Guest tickets will include access to the event, which includes food, beverages, entertainment, and transportation between the JW Marriott and downtown Nashville.
How can I purchase guest tickets for special events after I have submitted my registration?
Log in through the “Already Registered?” link on the registration page using your registration confirmation number. Select “Modify Registration” at the bottom of the page. Click through to the Guest Tickets page (page 5). Select the number of tickets needed and input the names of your guests. Submit payment to complete the registration modification.
Where will the Opening Night Party be held?
TBA! But you can count on it being on Broadway. We will make an announcement once finalized.
Where will The Extra Mile Award Banquet be held?
The banquet will be held at the JW Marriott ballroom on Tuesday, June 13, 2023.
How do I submit a proposal for Crossroads 2023?
Please visit our Become a Speaker page to submit a proposal by January 31, 2023.
Will CEUs be offered for pharmacists?
Yes, all sessions and panels will include CEUs. There will be approximately 17 hours of CEUs available during the in-person conference and 17 hours of on-demand CEUs available post-conference.
Are there any virtual options for Crossroads 2023?
Not currently. There may be virtual stakeholders participating in Speed Networking only.
Will the sessions and panels be recorded?
Yes. All sessions and panels will be recorded and will be available to all attendees post-conference. On-demand CEUs are also offered for post-conference recordings.
Will speaker presentations be available before and after the conference?
Yes. Speaker presentations will be available on the Attendee Hub before and after the conference. We will notify attendees via email when presentations are available.
Am I able to see who else is registered for Crossroads 2023?
Yes. When the Crossroads 2023 Attendee Hub goes live, please log-in to the Attendee Hub to view other attendees. Attendees have the option to choose whether to be hidden when registering.
Is there a conference app?
Yes! The conference app will be launched and announced closer to the conference date.
Do I need to sign up for individual sessions, breakouts, or special events during online registration?
Signing up for individual sessions, panels, and breakouts is not necessary. Registration is required for the optional Crossroads Academy: Medicaid Intensive, Speed Networking, and special events. Attendees can update their registration at any time by clicking the “Already registered?” link on the registration page.
What is your cancellation policy?
Cancellations made on or before May 12, 2023, will be refunded, minus a $150 processing fee. All cancellations are deemed final at the time of cancellation. Additional refund questions may be directed to firstname.lastname@example.org. Due to Crossroads contractual obligations, no refunds will be available for cancellations made after May 12, 2023, regardless of the reason for the cancellation. It should be noted that cancelling a registration does not automatically cancel a hotel reservation and/or other travel commitments. All individuals are responsible for handling hotel cancellations and/or modifications to other travel commitments.
How do I cancel my registration?
Log in through the “Already Registered?” link on the registration page using your registration confirmation number. Select the “Registration Modification” page found in the header. Complete the cancellation form and click Submit. Refunds will be issued based on the date of cancellation.
Can I update details on my registration if I’ve already completed it?
Yes. Click the “Already registered?” link on the registration page to edit your conference registration.
Can I transfer my registration to a colleague?
Yes. Attendees have the option of transferring registration to another person within the same company, prior to May 12, 2023. Registration transfers cannot be made on canceled registrations. Registration transfers may not be transferred to future conferences. It should be noted that transferring a registration does not automatically transfer a hotel reservation and/or other travel commitments. All individuals are responsible for handling hotel cancellations and/or modifications to other travel commitments.
How do I transfer my registration to a colleague?
Log in through the “Already Registered?” link on the registration page using your registration confirmation number. Select “Registration Modification” page found in the header. Complete the transfer request form and input the contact information of the individual to whom you will be transferring your registration and click Submit. Please note this action cannot be undone.
Can I transfer my registration to the next Crossroads conference?
Am I able to book my hotel before registering for the conference?
How do I book my hotel room at the JW Marriott?
Individuals must be registered attendees of the conference to book a room in the Crossroads room block at the JW Marriott Nashville. Once registered, attendees can book a room at the JW Marriott Nashville via the link on the confirmation page. Attendees are responsible for making their own hotel and travel arrangements.
Hotel reservations at the JW Marriott Nashville are on a first-come, first-served basis and may sell out early. Crossroads cannot guarantee that any attendee will have a discounted room rate. Crossroads suggests that attendees reserve hotel rooms upon completing conference registration.
How do I edit my hotel room at the JW Marriott?
Log in through the “Already Registered?” link on the registration page using your registration confirmation number. Select “Edit Hotel Reservation” at the bottom of the page. You will then be taken to the hotel’s booking page. Click “Manage Existing Reservation.” Enter your confirmation number to proceed.
Are there any other hotel blocks reserved for Crossroads 2023?
Not currently. Please book your room at the JW Marriott Nashville or select your own preferred hotel. We recommend staying within five miles to downtown Nashville.
Can my company sponsor or advertise at Crossroads 2023?
Yes! Please visit our Sponsor page for more information. We have sponsorships and advertising opportunities available.
Can my company exhibit at Crossroads 2023?
We do not have exhibit opportunities for manufacturers at Crossroads 2023. Non-profit and advocacy groups may request an exhibit table. Please contact us for more information.
Do you accommodate dietary restrictions?
The JW Marriott will provide dietary labels with all food items.
Is the conference accessible?
Yes. We strive to host an inclusive, accessible conference that enables all individuals to engage fully. Please contact us to submit a request for accommodations, or let us know during the registration process.
What is the hotel doing to create a safe environment for the meeting?
Please visit clean.marriott.com to view the latest information on Marriott’s Commitment to Clean.
Is there a fee to park at the JW Marriott Nashville?
Yes. Valet parking is $48 daily. Crossroads does not validate parking and is not responsible for parking. There are also additional public parking lots surrounding the JW Marriott Nashville.
What is the attire for the conference?