FAQs

Crossroads 2025 will be held in-person on August 25-27, 2025.

Crossroads 2025 will be held in Nashville, Tennessee, at the Omni Nashville Hotel. The conference space is located on the second floor.

The conference will begin at 8:30 a.m. CT on Monday, August 25, with the optional Crossroads Academy workshops. The main day of the conference will begin at 8:00 a.m. CT on Tuesday, August 26. The last day of the conference will begin at 8:00 a.m. CT. on Wednesday, August 27.

The conference will end at 11:30 a.m. CT on Wednesday, August 27.

Please contact us.

Yes, all sessions and panels will include CEUs. There will be approximately 7-8 hours of CEUs (plus 5 hours of CEUs at Crossroads Academy) available during the conference, as well as on-demand CEUs available post-conference.

No.

Yes. All sessions and panels will be recorded and will be available to all attendees post-conference. On-demand CEUs are also offered for post-conference recordings.

Yes. Speaker presentations will be available on the conference app and in the Attendee Hub before and after the conference. We will notify attendees when presentations are available.

Yes! The conference app will be launched and announced closer to the conference date.

The Omni Nashville Hotel will provide dietary labels with food items.

Yes. We strive to host an inclusive, accessible conference that enables all individuals to engage. Please contact us to submit a request for accommodations, or let us know during the registration process.

Business casual.

Register for the conference by visiting the Register page. Crossroads accepts all major credit cards.

Registration closes on August 25, 2025. Speed Networking is not included if registered after July 16, 2025.

Yes. The Late Rate is $2,700. Speed Networking is not included in the Late Rate.

Please view our Register page for what’s included in conference registration.

Yes! For teams of 10 or more, a discount of $350 off per person is available. There is also an option for groups to pay via invoice during the registration process.

Yes.

No.

Yes. Attendees have the option of transferring registration to another person within the same company, prior to July 16, 2025. Registration transfers cannot be made on canceled registrations. Please note that transferring a registration does not automatically transfer a hotel reservation and/or other travel commitments. All individuals are responsible for handling hotel cancellations and/or modifications to other travel commitments.

To transfer your registration, click “Modify Registration” on the Register page. Use your registration confirmation number to log in. Select “Registration Modification” in the header. Complete the transfer request form and input the contact information of the individual to whom you will be transferring your registration and click Submit. Please note this action cannot be undone.

Yes. Click “Modify Registration” on the Register page to edit your conference registration. Use your registration confirmation number to log in.

To cancel your registration, click “Modify Registration” on the Register page. Use your registration confirmation number to log in. Select the “Registration Modification” page found in the header. Complete the cancellation form and click Submit. Refunds will be issued based on the date of cancellation.

Yes. Stay tuned to view our current attendee list by company.

Please contact [email protected] for assistance regarding your reservation. You can also call the Omni Hotels & Resorts reservations center at 1-888-444-OMNI (6664) where an agent can answer your questions or make changes to your reservation.

No. The Crossroads room block link is provided on the registration confirmation page and email once registered.

Individuals must be registered attendees of the conference to book a room in the Crossroads room block at the Omni Nashville Hotel. The room block link is provided on the registration confirmation page and email once registered. Attendees are responsible for making their own hotel and travel arrangements.

Reservations at the Omni Nashville Hotel are on a first-come, first-served basis and may sell out early. Crossroads cannot guarantee that any attendee will have a discounted room rate. Crossroads suggests that attendees reserve hotel rooms upon completing conference registration.

No.

Overnight valet parking with unlimited in-and-out privileges is $60 plus tax, per day/per vehicle at the Omni Nashville Hotel.

Self-parking is available at the Music City Center Garage (adjacent to the Omni) for $35+ tax per day without daily in-and-out privileges. The garage entrance is on Sixth Avenue between Korean Veterans Boulevard and Demonbreun Street.

Speed Networking is a unique-to-Crossroads experience that is mutually beneficial for manufacturers and payers. We make it easy and organized for your company to meet with Medicaid payers for an introductory meeting.

You can request to participate in Speed Networking by selecting “Yes” to the Speed Networking question during registration.

Crossroads assigns Speed Networking appointments by status: first by sponsorship level (if applicable), followed by the date of registration in chronological order. Each manufacturer will be granted a maximum of three (3) appointments. Up to two (2) manufacturer representatives can participate per appointment. (Please note that the manufacturer representatives can vary per appointment.) All manufacturer representatives must be registered for the conference.

Yes. Click “Modify Registration” on the Register page. Use your registration confirmation number to log in. Select “Modify Registration” at the bottom of the page. Click through to the Speed Networking page (page 3). Make your edits and submit the registration form.

During conference registration, you will be prompted to name who will represent your company as the Speed Networking Liaison. If you are unable to identify who the Speed Networking Liaison will be at the time of registration, your registration can be updated at any time by clicking “Modify Registration” on the Register page.

No problem! Up to two (2) manufacturer representatives can participate per appointment. (Please note that the manufacturer representatives can vary per appointment.) All manufacturer representatives must be registered for the conference. Day and time preferences cannot be accommodated for Speed Networking appointments.

Yes! We have two special events: Opening Night Reception and The Extra Mile Award Ceremony. Both include plenty of time and space to network with colleagues and conference attendees.

Select the Crossroads Academy: Medicaid Intensive, Government Pricing 101, or Medicare Reimbursement when registering for Crossroads.

No.

Yes. To edit your registration, click “Modify Registration” on the Register page. Use your registration confirmation number to log in. Select “Modify Registration” at the bottom of the page. Click through to the Optional Workshops & Events page (page 4). Select the Crossroads Academy workshop of your choice. Submit payment to complete the registration modification.

Conference registration includes access to our Opening Night Reception and The Extra Mile Award Ceremony. We would appreciate your RSVP during conference registration. You can update your registration at any time by clicking “Modify Registration” on the Register page.

Yes. Conference attendees may purchase guest tickets to the Opening Night Reception ($125) and The Extra Mile Award Ceremony ($125) during registration. Guest tickets will include access to the event, which includes food, beverages, entertainment, and transportation.

Yes. To edit your registration, click “Modify Registration” on the Register page. Use your registration confirmation number to log in. Select “Modify Registration” at the bottom of the page. Click through to the Optional Workshops & Events page (page 4). Select the number of tickets and input guest names. Submit payment to complete the registration modification.

Brooklyn Bowl Nashville! We’ve reserved the entire space for our Opening Night Reception.

The ceremony will be held in the Broadway Ballroom at the Omni Nashville Hotel on Tuesday, August 26.

Yes! Please visit our Sponsor page for more information.

Non-profits and patient advocacy groups may receive a complimentary exhibit table during the conference. Please contact us if interested.