covid-19 resources & updates

Crossroads: An Artia Solutions Conference is committed to your health and safety. We are working closely with the JW Marriott Nashville, and we will be adhering to Nashville’s COVID-19 guidelines.

What are your Covid-19 protocols?

We are hosting the conference in-person, and we will be adhering to Nashville’s COVID-19 guidelines. Please stay tuned for our virtual offerings.

The current guidelines include:

  • required face masks
  • social distancing

All speakers and attendees will be provided with:

  • face masks
  • hand sanitizer
  • sanitizing wipes

What will the conference area
and general session space look like?

Plexiglass will be installed at the registration desk and on the general session stage. General session seating will feature crescent round tables of five chairs spaced six feet apart from one another.

We encourage attendees to stay at the same table throughout the conference. Masks are required unless actively eating and/or drinking.

Artia Crossroads - JW Marriot General Session Covid-19Layout
How is the JW Marriott handling check-in, room cleaning,etc.?

Please see below for information from Marriott on front desk check-in, meeting spaces, banquet events, and guest rooms.

How will meals be handled?

Meals will be held in Symphony Ballroom, adjacent to the general session space in Griffin Ballroom. Meal seating will feature round tables of 8 chairs spaced six feet apart from one another.

How will the opening night and banquet events be handled?

Tin Roof on Broadway, the location for our opening night party on the night of Monday, July 12, is fully reserved to Crossroads attendees only, so no other patrons will be allowed in the venue.

Alcohol consumption is allowed at Tin Roof, but attendees must be seated at a table.

The banquet and Extra Mile Award Presentation on the night of Tuesday, July 13, will feature round tables of 8 chairs spaced six feet apart from one another.

What about Speed Networking?

Speed Networking will be a socially distanced event. The networking tables are semi-private booths with draping on all three sides. Plexiglass will be placed on the table between the attendee(s) and the state representative(s). Masks are required.

Mariott’s Commitment to Clean

Travel with Confidence During Covid-19

Crossroads and Mariott are closely monitoring the statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local heal departments.

See what Marriott is doing to provide a safe environment. For more information, visit Marriott’s Commitment to Clean.

  • BELL CARTS

    Luggage sanitized after associate touch; bell carts sanitized after each use

  • CONCIERGE

    Modified service with focus on digital and self-service options

  • RETAIL + MARKETS

    Personal care items (masks, gloves, sanitizer, disinfectant wipes) available; modified operations like self-checkout

  • MOBILE CHECK-IN & MOBILE KEY

    Utilization of the Marriott Bonvoy™ app: check in, access your room, or order room service in over 3200+ hotels

  • SELF-SERVICE KIOSKS

    Alternate check-in methods for nonmobile guests through self-service kiosks where available.

  • QUEUES + STANCHIONS

    Queuing through floor decals and stanchions; signage to remind guests of physical distancing requirements.

  • ASSOCIATE CARE

    Physical barriers at front desk; associate focus on hygiene and disinfection

  • HAND SANITIZER DISPENSERS

    Dispensers stationed throughout hotel, with focus in high-traffic areas.

  • DISINFECTING KEY CARDS

    Disinfected between stays; keys sanitized prior to distributing to a guest

  • REGISTRATION

    Separate registration areas; options for signage and physical barriers

  • ROOM SETS

    Linenless table options; customized floor plans with seating capacities reviewed for each individual event

  • AUDIO/VISUAL

    Sanitized equipment; live-streaming support to facilitate hybrid meetings with virtual attendees

  • GUEST FLOW

    Clearly marked meeting entrances/exits and one-way directional signage

  • BREAKS

    Single-serve and pre-packaged condiments, food and beverages; breaks coordinated across groups to manage guest traffic

  • MEALS

    Pre-packaged, grab-and-go, or plated meals, modified buffets with servers, shields, hand sanitization and queue management

  • TABLE SETTINGS

    Minimized table settings, prepackaged or disinfected between use.

  • CLEANLINESS

    More frequent cleaning in high traffic areas and during breaks.

  • REQUESTS AND BILLING

    Touchless options via Marriott’s Meeting Services App, and reduced handling of planner’s personal meeting materials

  • ARRIVAL

    Doors may be propped open; oneway directional signage for entry/exits; stations for queuing

  • ROOM SETS

    Customized floor plans with seating capacities reviewed for each individual event

  • GUEST FLOW

    Management of guest flow for special event activities, events, or food and beverage delivery

  • MEALS + FOOD DISPLAYS

    Pre-packaged, grab-and-go, or plated meals, modified buffets with servers, shields, hand sanitization and queue management

  • BEVERAGE + BAR

    Sanitized cocktail equipment between use; modified operations for garnishes and glassware

  • TABLE SETTINGS + CUTLERY

    Centerpieces, cutlery, china, glassware and linens sanitized between each use

  • CLEANLINESS

    Surfaces including tables, chairs, and all high-touch items sanitized between events

  • AUDIO/VISUAL

    Sanitized equipment following each use and associate management of A/V equipment.

  • OUTSIDE VENDORS

    Updated policies to include temperature checks, cleanliness, PPE, and sanitization requirements

  • ENHANCED CLEANING

    Deeper cleaning between guest stays; focused on using the right chemicals in every single part of the room

  • FURNITURE

    Deep cleaning and disinfection of all furniture, fixtures, and surfaces (head boards, end tables, etc.)

  • AMENITY KIT

    Disinfecting wipes provided in guest rooms

  • HIGH-TOUCH ITEMS

    Deeper cleaning of high-touch items (handles, knobs, pulls, electronic and temperature controls)

  • REMOVAL OF NON-ESSENTIAL ITEMS

    Reducing or removing non-essential high-touch items (magazine or books, etc.)

  • EQUIPMENT

    HEPA/ULTA filtration in air units and vacuums; innovative technologies like electrostatic spraying and UV light disinfection (under development)

  • REMOVAL OF SHARED USE

    Removing shared use items on guest floors (ice machine buckets, scoops, etc.)

  • ASSOCIATE ENTRY + PPE

    Modifying in-stay housekeeping frequency, in-room dining, and other associate entry into guest room

  • DELIVERY

    Promoting use of mobile chat and requests via Marriott Bonvoy™ app for additional amenities, with contactless delivery.